SERV

Your AI co-responder for production incidents.

Think incident.io, but with an AI that doesn't just summarize. It acts.

$ last resolved: INC-4821 checkout failure in 4m 12s

1 room
Per incident. Responders, timeline, and decisions in one place.
6 systems
Wired in at launch: chat, code, errors, paging, flags, and status.
0 handoffs
From context to action. The AI already knows, and can act.
Now in early access

Incident command, reimagined with AI.

01
One room per incident

Serv opens a dedicated channel the moment something breaks, with the right responders already in it. No hunting for people, no manual bridge setup.

02
Escalation built in

PagerDuty escalation fires automatically in the same flow. The right person gets paged the moment the incident room opens.

03
AI that acts

Ask @Serv what's happening and it queries GitHub, Sentry, and your deploys. Then it can toggle a flag, draft a status update, or match a past incident.

Single Source of Truth

One conversation, complete context.

Incident response shouldn't mean jumping between Sentry, GitHub, and PagerDuty. Serv brings the context to you.

  • AI assistant with read/write access to your stack
  • Automated timeline and decision logging
  • Real-time collaboration in your existing chat tool
# inc-4821-checkout-failure
LIVE
josh.a 14:33

@serv what's going on?

serv app 14:33

Deploy at 14:32 touched checkout, payments, and feature flags. Sentry shows a spike in 500s. Started 6 minutes ago, 847 errors so far.

I've opened this incident channel, paged the checkout on-call in PagerDuty, and pulled the last clean rollout SHA from GitHub. Ready to revert or toggle the checkout_v2 flag.

Feature flag reverted
Status page updated
· Similar incident found
Reply in #inc-4821...|
What happens when an incident fires

From alert to resolved, in one conversation.

01

The room opens itself

Serv creates a dedicated channel instantly with the right responders already in it. No one has to hunt for people or set up a bridge.

02

On-call gets paged automatically

PagerDuty escalation fires in the same flow. The right person gets alerted the moment the room opens.

03

The AI shows its work

Ask @Serv what's happening and it checks GitHub commits, Sentry errors, feature flags, and recent deploys, then tells you exactly what it found.

04

From insight to action in seconds

Serv can revert a flag, draft a status page update, or surface a matching past incident, without anyone leaving the conversation.

Works with what you already have

Works with the tools you already trust.

Connect the tools your team trusts. Start with the essentials: chat, code, errors, paging, flags, and status, and expand from there.

Mattermost Chat
Slack Chat
GitHub Code
GitLab Code
Sentry Errors
PagerDuty Paging
Opsgenie Paging
LaunchDarkly Flags
GrowthBook Flags
Alertmanager Monitoring
Grafana Monitoring
Datadog Monitoring

SERV

Run your next incident from one place.

AI-powered incident response designed for teams that need to move from signal to action fast.